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Start Date
21st May 2026
End Date
21st May 2026
Abstract Deadline
21st February 2026
Location
Official Website
Organizer
Global Insight Conferences
Contact Person
Callin Klopper
About This Conference
The Customer Experience in Financial Services Conference 2026 is a one-day, industry-led event for senior CX, journey and engagement leaders across banking, insurance and financial services.
Featuring speakers from Lloyds Banking Group, NatWest, HSBC, Aviva, Santander, Nationwide, Wise and more, the agenda explores AI-enabled CX, human-centred design, vulnerable customer support, hyper-personalisation, data, measurement and regulation.
Additional Details
Conference Highlights
• Heads of Customer Experience
• Customer Journey & UX Leaders
• Digital & Automation Directors
• Customer Insight & Analytics Leads
• Vulnerable Customer & Accessibility Leads
• CX Transformation & Change Leaders
• Product & Service Design Managers
• Data, Measurement & CX Governance Leads
Keywords
financial services customer experience conference 2026
CX in banking and insurance
AI in financial services CX
customer journey optimisation
vulnerable customer support
CX measurement and ROI
customer-centric culture financial services
Venue & Location
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