The 16th Int'l Conference on Management and Service Science(MASS 2026)

The 16th Int'l Conference on Management and Service Science (MASS 2026) will be held during July 20-22, 2026 in Chengdu, China. You are invited to submit papers and participate in our academic exchange. Topics: The conference is soliciting state-of-the-art research papers in the following areas of interest: Artificial Intelligence in Service Management Service Innovation and Design Digital Transformation in Service Industries Sustainable Service Management Human-Centered Service Design Service Quality and Customer Satisfaction Data-Driven Management Cloud Computing for Service Delivery Servitization of Manufacturing Crisis Management in Services E-commerce and Online Services E-Government Customer Relationship Management (CRM) Robotics and Automation in Services Supply Chain Management in Services Employee Experience and Engagement Service Operations Management Omnichannel Service Delivery Social Media in Service Management Ethical and Inclusive Service Practices Knowledge Management in Services Blockchain in Service Management Gig Economy and On-Demand Services Experience Economy Virtual Reality (VR) and Augmented Reality (AR) in Services Cybersecurity in Service Management